This page is part of the Terms of Service and is incorporated into it by reference. If anything here conflicts with the Terms of Service, the Terms of Service control.

You provide the truck

This is the part people are most often surprised by, so it is worth being direct about it.

Moving Muscle does not own trucks and does not rent them. Your rental truck, moving container, trailer, or your own vehicle is your side of the job. Your Helpers arrive in their own vehicles and meet you at each address.

Your Helpers will not drive your truck, and will not ride in it. This is not a preference and there are no exceptions. They load it, you drive it, they meet you at the other end and unload it.

If you have not sorted a truck or container yet, do that before your move date. Without one, the job cannot go ahead.

What your Helpers do

Loading. Your Crew arrives at your pickup address, loads your truck or container, packs it tight so things do not shift in transit, and secures the load.

Unloading. Your Crew meets you at the destination, unloads, and puts things where you tell them.

Loading and unloading. Both ends of the same move, same Crew, same day. This is the most common booking.

Rearranging. One address, no truck. Moving furniture between rooms, clearing a room for flooring or renovation, or reorganizing a home.

Taking things apart, within reason. Bed frames that will not fit through a doorway, table legs, and similar. Your Helpers can help with this, and most carry a basic tool kit, but not all of them do. Have your own tools on hand in case.

What is not included

Packing. Everything needs to be packed, boxed and sealed before your Crew arrives. This is a firm line, not a judgment call.
Long distance and interstate. We work locally. Both addresses on the same day, in the same area.
Specialty items. Pianos, pool tables, safes, hot tubs, large aquariums and gym equipment. These need equipment and training we do not ask Helpers to carry.
Furniture assembly. Building flat-pack furniture, mounting anything, or custom work.
Appliance and utility connections. Your Helpers do not connect or disconnect appliances, water lines, gas or electrical. Please have all of that done before your move date.
Trash and debris removal.

What your Helpers cannot carry

Please do not put any of these in front of your Crew.

Never, under any circumstances: hazardous materials, flammable and combustible liquids such as gasoline, paint, oil and solvents, compressed gases including aerosols and propane, explosives, ammunition and firearms, and anything illegal.

Move these yourself: pets, plants, perishable food, medications, and anything of real value to you. Cash, jewelry, precious metals, art, antiques, collectibles and important documents should travel with you rather than in the truck.

How to prepare

Before your move date

Sort the truck or container and have it on site at your start time.
Pack everything. Boxes sealed and labeled, drawers emptied, furniture emptied.
Get your protective materials. Moving blankets, shrink wrap, rope or ratchet straps. Your Helpers bring the lifting gear, you supply what protects your things.
Lay floor and doorway protection at both addresses. This is on you, and it matters. Most avoidable damage on a move day happens in doorways and on stairs.
Clear a path from the door to where the truck will be, at both ends.
Have basic tools available, a screwdriver and allen keys at minimum.
Sort parking, as close to the door as you can get.
Book the elevator and arrange building access if either address is a building that requires it.
Tell us about damage that is already there at either address, through your job page. Photos help.
Declare anything worth more than $500 to us in writing, before your move date.

On move day

Be there, or have someone there who can direct the Crew.
Point out anything fragile or unusually heavy at the start, before it gets handled.
Keep pets and children clear of the path your Crew is working in.
If something gets damaged, tell your Crew before they leave. Raising it on the day is what makes it possible to look at properly. See the Damage Claims Policy.

If your Crew cannot start

Your Helpers may decline or stop a job if conditions at either address are unsafe or unsanitary, the site is blocked or inaccessible, your belongings are not packed and ready, there are prohibited or specialty items nobody mentioned, or anyone at the job behaves abusively or threateningly toward the Crew.

If that happens the booking is treated as a cancellation on your move date. The Cancellation, Refund & Rescheduling Policy sets out what that costs.

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